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Last Updated: July 12, 2025
At Envision IT Solutions Ltd (“Envision,” “we,” “us,” or “our”), we strive to ensure your satisfaction with every purchase made through our online store, retail locations, or IT services. This Refund and Returns Policy outlines the conditions under which you may return products, request refunds, or seek replacements for purchases made with us. This policy is designed to be clear, fair, and customer-focused while protecting our business operations.
If you have any questions or need assistance with a return or refund, please contact us at:
Envision IT Solutions Ltd
#25 Bombay Street, Port-of-Spain, Trinidad and Tobago
Email: [email protected]
You may return most products purchased from Envision IT Solutions Ltd within 30 days of delivery for a refund, exchange, or store credit, provided the following conditions are met:
The product is in its original condition, unused, and undamaged, with all original packaging, manuals, accessories, and documentation included.
The product is not listed as non-returnable (see Section 4 for non-returnable items).
You provide proof of purchase, such as an order confirmation, receipt, or invoice.
The return is initiated within the 30-day return window, calculated from the date of delivery (or pickup for in-store purchases).
To initiate a return:
Contact Us: Email us at [email protected] or call our customer service team to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Pack the Product: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Include the RMA number on the package.
Ship the Product: Return the product to the address provided in the RMA instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).
Inspection: Upon receipt, we will inspect the product to verify its condition. Refunds, exchanges, or store credits will be processed within 7-10 business days of receiving the return.
Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed (e.g., store credit).
Refunds include the purchase price of the product, excluding original shipping fees, unless the return is due to our error.
Processing times may vary depending on your payment provider (e.g., credit card refunds may take 5-10 business days to appear).
If a product is delivered defective, damaged, or incorrect:
Contact us within 7 days of delivery to report the issue and request an RMA.
Provide details, such as photos of the damage or defect, to assist with the claim.
We will provide a prepaid return shipping label and either:
Replace the product at no additional cost, subject to availability, or
Issue a full refund, including original shipping fees, if a replacement is unavailable.
For defective products, we may require testing or verification by our team or the manufacturer before approving a return or replacement.
If you receive an item different from what you ordered:
Contact us within 7 days of delivery to report the issue.
We will provide a prepaid return shipping label and send the correct item at no additional cost.
If the correct item is unavailable, you may choose a refund or store credit.
Many products sold by Envision IT Solutions Ltd come with a manufacturer’s warranty (e.g., from Lenovo, Dell, HP, or Apple). If a product becomes defective after the 30-day return window but within the warranty period:
Contact us to coordinate warranty service with the manufacturer.
Warranty terms vary by product and manufacturer. Please review the warranty documentation included with your purchase.
We are not responsible for warranty claims outside the manufacturer’s terms or for products no longer under warranty.
For returns due to a change of mind (i.e., non-defective products):
The product must be returned in its original, unused condition with all packaging and accessories within 30 days of delivery.
You are responsible for return shipping costs.
A restocking fee of 15% may apply to opened products, at our discretion, to cover handling and repackaging costs.
Refunds will exclude original shipping fees.
Our IT support and managed services are subject to separate service agreements, which outline specific refund terms. In general:
Refunds for IT services are evaluated on a case-by-case basis, depending on the nature of the service and the terms of the agreement.
Prepaid service fees (e.g., for annual support plans) may be refunded prorated for unused portions, less any applicable fees, if canceled within 14 days of purchase.
Contact us at [email protected] to discuss service-related refund requests.
If you cancel a service agreement:
Written notice is required, sent to [email protected].
Cancellation terms, including any fees or notice periods, will be governed by the specific service agreement.
The following items are non-returnable unless defective or incorrect:
Software, Digital Downloads, or Licenses: Once activated, downloaded, or used, software and digital products are non-returnable.
Gift Cards or Store Credits: These are non-refundable and non-transferable.
Customized or Special-Order Products: Items specifically ordered or configured for you (e.g., custom-built PCs) are non-returnable unless defective.
Opened Consumables: Items such as printer ink, cables, or accessories that have been opened or used.
Personalized or Engraved Products: Products customized with engravings or specific configurations.
Clearance or Final Sale Items: Items marked as “final sale” or “clearance” at the time of purchase.
You are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect product).
We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
For international orders:
Return shipping costs and any applicable customs duties or taxes are your responsibility.
Contact us for specific instructions, as additional documentation may be required for international returns.
Envision IT Solutions Ltd is not liable for any unauthorized use of credit cards, debit cards, or other payment methods. By making a purchase, you represent that you are authorized to use the payment method provided. We reserve the right to cancel or reject any transaction suspected of involving unauthorized payment methods, and no refunds will be issued for such transactions.
Time Limits: All return requests must be initiated within the specified timeframes (30 days for standard returns, 7 days for defective or incorrect items).
Condition of Returned Items: Products returned in a damaged, used, or incomplete condition may be subject to a reduced refund or rejection, at our discretion.
Abuse of Policy: We reserve the right to refuse returns or refunds if we suspect abuse of this policy, such as excessive returns or fraudulent activity.
To initiate a return, request a refund, or seek clarification:
Email: [email protected]
Address: #25 Bombay Street, Port-of-Spain, Trinidad and Tobago
Phone: Contact our customer service team during business hours (Monday–Friday, 9:00 AM–5:00 PM AST).
Please include your order number, RMA number (if applicable), and a detailed description of the issue when contacting us.
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised. We encourage you to review this policy periodically.
This Refund and Returns Policy is governed by the laws of Trinidad and Tobago. Any disputes arising from this policy shall be resolved in accordance with our Terms and Conditions, available on our website.
Thank you for choosing Envision IT Solutions Ltd. We are committed to ensuring your satisfaction and appreciate your trust in our products and services.